Terms of service

Last updated September 18, 2026

These terms apply to Porchlight AI, provided by Ryan Welch, an individual doing business in Florida ("I", "me"). "You" means the association, management company or other organization that uses the service, and anyone you authorize to use it on your behalf.

By using Porchlight AI, you agree to these terms. If you do not agree, do not use the service.

1. What the service is

Porchlight AI is software that answers questions from residents using documents you provide, routes questions it cannot answer to you, and generates draft newsletters and reports from that activity. It is delivered over the web as a widget you place on your own website and a console you sign in to.

2. What the service is not

• It does not provide legal, financial, tax, insurance or engineering advice, and it does not interpret your governing documents. It quotes what your documents say.
• It is not a substitute for your manager, your board, your attorney or your professional advisors.
• It is not an emergency service. Anyone with an emergency must call 911 or the appropriate authority.
• It does not make decisions on behalf of your association, and its answers do not bind you, me, or anyone else.

You remain responsible for the accuracy and currency of the documents you upload, and for the decisions you and your board make.

3. Your content

You keep ownership of everything you upload. You grant me the limited right to store and process it solely to operate the service for you — which includes sending relevant portions to the AI provider that generates answers. See the privacy policy for the detail.

You confirm that you have the right to upload what you upload, and that doing so does not breach a contract or anyone's privacy. Do not upload resident financial account details, government identification numbers, health information or other sensitive personal data.

4. Accuracy, and the limits of an AI assistant

The assistant is designed to answer only from your documents and to hand off rather than guess. It can still be wrong — because a document is out of date, because two documents conflict, or because the model misreads something. You should review its answers during setup and monitor the monthly report.

The service is provided "as is", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. I do not warrant that the service will be uninterrupted, error-free or that every answer will be correct.

5. Fees and billing

Plans and prices are listed on the pricing section of this site. Paid plans are billed monthly in advance. Plan limits — conversations per month and number of communities — are stated with each plan. If you exceed a limit, I will contact you about moving to a suitable plan rather than interrupting service without warning.

Pilots are free and carry no obligation. Prices may change with at least thirty days' notice; a change never applies to a month you have already paid for.

6. Cancellation

You may cancel at any time, effective at the end of the current billing month. There is no cancellation fee and no notice period. Fees already paid are not refunded for a partial month, except at my discretion where the service did not work as described.

On cancellation, remove the widget from your website. Your documents and conversation history are deleted on request, and in any case within ninety days of cancellation.

I may suspend or terminate the service for non-payment, for use that breaks these terms, or for use that risks harm to residents or to the service — with notice wherever it is possible to give it.

7. Acceptable use

• Do not use the service to harass, mislead or discriminate against residents.
• Do not attempt to make the assistant impersonate a person, a professional or a public authority.
• Do not attempt to extract, reverse engineer or resell the underlying software.
• Do not use the service to send unsolicited bulk messages.
• Do not upload material you do not have the right to upload.

8. Availability and support

This is a small operation, and support is provided by me directly by email during normal business hours in the Eastern time zone. I aim to reply the same business day. There is no guaranteed uptime commitment or service credit scheme; if that is a requirement for your association, say so before signing up and I will tell you honestly whether the service fits.

9. Liability

To the fullest extent permitted by law, my total liability arising out of or relating to the service is limited to the amount you paid for the service in the three months before the event giving rise to the claim. Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or reputational harm.

Nothing in these terms limits liability that cannot be limited under applicable law.

10. Changes to these terms

I may update these terms. Material changes will be sent to the email address on your account at least thirty days before they take effect, and the date at the top of this page will change. Continuing to use the service after that date means you accept the updated terms.

11. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Manatee County, Florida, and both parties consent to that jurisdiction.

12. Contact

Questions about these terms: ryan@getporchlightai.com.